Getting Here:  Weather Diversions  I  Boise Shuttle & Rental Cars  I  Airport Maps

NOTICE: Winter Weather Diversion Busing in effect Nov 1, 2016 - April 6, 2017

Winter Weather Related Flight Diversions

 

Ah, winter - we sure love that snow, except when it affects air travel.  Fly Sun Valley Alliance has once teamed up with the airlines and Caldwell Transportation Company to enhance the diversion busing program, including newer motorcoaches, helpful airport hosts, on-call drivers and more. We are continuing to collectively work to make this experience as pleasant as possible for SUN air travelers. And most importantly, you do get to your destination! We are very fortunate here in Sun Valley - there are only a few airports in the US where airlines offer this extraordinary level of service for travelers impact by weather. 

UPDATE FOR ALASKA/HORIZON FLIGHTS - New RNP Approach procedure means greatly increased reliability for SEA, LAX and PDX flights to/from SUN with very few expected weather diversions!  Read full press release HERE

Call airline Weather Hotline #  listed below for SUN flight status and diversion busing details.  Also, for an easy way to track the status of any flight, use the online tool Flight Aware.

 

Planned Flight Diversions
Usually the flight diversions are planned in advance, as weather forecast or current conditions necessitate. In this case, complimentary motorcoach transportation is arranged for both in and outbound SUN passengers to the diverted airport, usually requiring the outbound SUN passengers to get to the airport in Hailey several hours in advance of their scheduled flight departure time. 

Unplanned Flight Diversions 
Unplanned diversions are when the flight attempts to land at SUN but is not ultimately able to do so and therefore must divert to an alternate airport. In this situation, the flight passengers will be accommodated with complimentary motorcoach transportation from TWF or BOI to SUN, but there is not sufficient time to get outbound SUN passengers on a motorcoach to TWF or BOI to catch the diverted flight without dramatically affecting that flight’s down-line connections, so those passengers will be accommodated by the airline on the next best available flight on either its own system or another SUN airline.

Flight Cancellations 
As can happen at any airport due to unforeseen circumstances (weather at down-line airports, mechanical situations, etc.) occasionally flights get outright canceled to or from SUN. If they do, the airlines will do their best to accommodate travelers on the next best available flight on any carrier the airline has agreements with, whether from SUN, TWF, or BOI.  Providing the best possible customer service to passengers is very important to our SUN airline partners. 

If you are traveling from SUN this winter, please make sure you are informed about the diversion busing procedures for each SUN airline. Here are some key tips: 

  • Always make sure that your airline reservation record has both an email and a cell (or best available) phone contact. This is what the airlines use to alert passengers in advance of a change in flight status and let them know what time to get to the SUN airport in Hailey to catch the bus transportation to an alternative airport if the flight is going to be diverted. 
  • Always call the local SUN weather hotline for your airline well in advance of your flight to confirm flight and busing status. Please listen CAREFULLY to the information provided and plan accordingly.

Alaska Airlines 

Sun Valley Winter Weather Hotline: 208.788.1281, Prompt #4

Please call 6 hours before scheduled SUN departure time for latest recorded updates on flight status. Flights are diverted to Boise (BOI).
Reservations/Information: 800-252-7522

Delta Airlines

Sun Valley Winter Weather Hotline: 208.788.4887

Please call 4 hours before scheduled SUN departure time for latest recorded updates on flight status. Flights are diverted to Twin Falls (TWF) 
Delta Diversion Bussing Policies & Procedure Details »

United Airlines 

Sun Valley Winter Weather Hotline: 208.788.4887

Please call 4 hours before scheduled SUN departure time for latest recorded updates on flight status. Flights are diverted to Twin Falls (TWF) 
United Diversion Bussing Policies & Procedure Details »